1. Introduction
This Privacy Policy explains how FLUENTALK LLC (“we”, “us”, or “our”) collects, uses, and protects personal information when you use our tutoring services, website, and communication channels including SMS messaging.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Student information necessary for tutoring coordination
- Communication history between tutors and users
Technical Information
- IP address
- Device information
- Website usage data
Communication Data
- SMS messages
- Scheduling communications
- Support inquiries
3. How We Use Information
We use collected information to:
- Provide tutoring services
- Schedule and coordinate sessions
- Send reminders and service-related messages
- Respond to inquiries
- Improve our services
- Maintain account security
We do not sell personal information.
4. SMS Communications
By providing your phone number, you consent to receive SMS messages related to tutoring services, including scheduling, reminders, and support communications.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP.
SMS consent is not shared with third parties for marketing purposes.
5. Information Sharing
We may share information only when necessary to operate our services, including:
- Communication providers (such as SMS platforms)
- Scheduling or hosting infrastructure
- Legal compliance when required by law
6. Data Security
We implement reasonable technical and organizational measures to protect personal information.
7. Data Retention
We retain information only as long as necessary to provide services and comply with legal obligations.
8. Children's Privacy
Our tutoring services may involve minors. Information is collected only for educational coordination and communication purposes and may be provided by parents or guardians.
9. Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
10. Changes to This Policy
We may update this policy periodically. Updates will be posted on this page.
11. Contact
Bentzi Elkouby
Feel free to reach out to us: (845) 836-2355